💸 Refund Policy

Refund Policy Welcome to the official GODS RAID : Team Battle RPG website. We value every Commander’s journey and are committed to maintaining transparency, fairness, and trust regarding all digital purchases and payment matters on our platform. Please read this policy carefully before completing any transaction. 1. Digital Goods and In-Game Content All purchases of digital goods — including resources, commanders, skins, in-game currency, packs, event passes, or exclusive content — are final and non-refundable once they are successfully delivered to your account. Because these items become instantly accessible and may impact your progression or in-game economy, they cannot be exchanged, revoked, or returned after purchase. 2. Accidental or Unintended Purchases If you have made a purchase by mistake (such as by selecting the wrong item, double-purchasing, or confirming unintentionally), please contact our support team as soon as possible. While refunds for accidental transactions are not guaranteed, each request will be reviewed individually, considering: Whether the purchased content has been used, activated, or claimed The amount of time since the transaction Your account’s payment and refund history In some cases, a refund or in-game credit may be issued at our discretion. 3. Subscription Services and Premium Access If the platform offers recurring subscriptions or premium memberships (e.g., daily rewards, VIP access, or special mission features): Subscriptions can be canceled at any time through your account settings Refunds are not provided for unused days within an active billing cycle After cancellation, premium features remain accessible until the end of the current paid period If you experience unauthorized charges or duplicate subscriptions, contact support promptly for investigation. 4. Technical Issues and Missing Content If your payment was successful but you did not receive your purchased item or content due to technical problems, please reach out to our support team with: Proof of payment (such as a receipt or transaction number) A description of the missing item or pack Your player ID or account information Our team will investigate and provide either the missing content, suitable compensation, or a refund as appropriate. 5. Unauthorized or Fraudulent Transactions If you notice transactions made without your approval or knowledge, report the issue to us immediately. For your account’s security, temporary restrictions may be applied during the investigation. Refunds for unauthorized purchases may be provided after a thorough review. Multiple suspicious claims or abuse of this process can result in account limitations or bans. 6. Third-Party Purchases If your transaction was completed via an external platform (such as Google Play, Apple App Store, or other authorized distributors), their own refund policies and procedures apply. We are unable to directly process or override refunds for these transactions. Please contact the platform’s support team for assistance. 7. Chargebacks and Payment Disputes Initiating a chargeback or payment dispute with your bank or provider before contacting us may lead to: Temporary or permanent account suspension Loss of access to purchased content Delays in resolving your issue Most payment problems can be quickly and fairly resolved by our support team, so we encourage you to reach out to us first. 8. Fraud Monitoring and Fair Play We actively monitor for refund abuse, fraudulent activity, or repeated suspicious requests. Accounts found exploiting refund systems may face revoked content, progress loss, or permanent suspension. For questions or concerns about purchases, payments, or refunds, please contact our support team via the official website. We are committed to helping you enjoy your GODS RAID : Team Battle RPG experience with peace of mind and security. Thank you for being a part of the Marsaction community!